Need Help?
If you have an issue or question that requires assistance, you can go to our contact page or email us at admin@tyresupplies.co.nz!
Frequently Asked Questions
Q: "I don't know how to place an order on your website. Can you help me?"
We are happy to help you place an order! Please email us at admin@tyresupplies.co.nz with what you would like to order, and your address.
Q: “Where is Tyre Supplies located, and do you offer shipping in New Zealand?”
We are based in Auckland, New Zealand. Yes, we provide shipping services within New Zealand to ensure our products reach you conveniently. Please see our shipping policy by clicking here.
Q: "Can I buy your products on TradeMe?"
We sell selected products on TradeMe. Please note, our product listings on TradeMe have higher prices than ones sold on our own website, which reflects TradeMe's fees. However, if you would like the assurance of TradeMe's buyer protection, you are more than welcome to buy our products there!
Q: "Can I pick up items sold on your store?"
Unfortunately, we are an online only store. This means we don't have a physical location that you can visit. However, this allows us to keep our prices low every day. We know it's not perfect, which is why we offer free shipping on orders over $199.00!
Q: "How does Tyre Supplies handle returns and warranties for its products?"
We have a straightforward return policy, and many of our products come with manufacturer warranties. Please refer to our return policy for specific details.
Q: "Are there any discounts or promotions available for your customers?"
We occasionally run special promotions and discounts. Stay updated by subscribing to our newsletter or checking our website for the latest offers.
Unfortunately, we don't offer accounts for tyre shops at this time.
Q: "What payment methods do you accept for online orders?"
We accept various payment methods, including all major credit cards, debit cards, as well as manual bank transfers. Please note, these online bank transfers may take more time to process as we cannot ship your order until the money arrives in our account.
Q: "Do you provide any educational resources or guides on tire maintenance and repair?"
We sure do! Check out our blog for informative articles, product reviews and guides that will help you make informed decisions and enhance your tyre related knowledge.