FAQs
Ordering
I don’t know how to place an order on your website. Can you help me?
I don’t know how to place an order on your website. Can you help me?
Of course! Email us at admin@tyresupplies.co.nz with the items you’d like and your address, and we’ll guide you through the process.
Can I buy your products on TradeMe?
Can I buy your products on TradeMe?
Yes, we sell selected products on TradeMe. Please note prices are slightly higher there due to TradeMe’s fees. If you prefer their buyer protection, you’re welcome to order through TradeMe.
Do you supply to tyre shops or trade accounts?
Do you supply to tyre shops or trade accounts?
At this stage, we don’t offer trade accounts. However, our everyday prices are competitive and available to everyone.
Can I buy your products from outside New Zealand?
Can I buy your products from outside New Zealand?
Currently, we only ship within New Zealand, and some products to Australia. If you’re overseas and interested, contact us and we’ll see what options are possible.
Shipping
Where is Tyre Supplies located, and do you offer shipping in New Zealand?
Where is Tyre Supplies located, and do you offer shipping in New Zealand?
We’re based in Auckland and ship nationwide across New Zealand
How long will it take for my order to arrive?
How long will it take for my order to arrive?
These are our estimated times.
Auckland: Overnight
North Island: 2 business days
South Island: 2 business days
Please allow an extra 1-3 business days for rural delvieries.
Do you offer free shipping?
Do you offer free shipping?
Yes - free shipping on all orders over $199.
Do you provide tracking for my order?
Do you provide tracking for my order?
Tracking numbers aren’t automatically issued, but if your order hasn’t arrived, just contact us and we’ll trace it through our courier network.
Can I pick up items instead of shipping?
Can I pick up items instead of shipping?
Unfortunately, we are an online only store. This means we don't have a physical location that you can visit. However, this allows us to keep our prices low every day. We know it's not perfect, which is why we offer free shipping on orders over $199.00!
Returns and Refunds
How does Tyre Supplies handle returns and warranties?
How does Tyre Supplies handle returns and warranties?
We have a simple 14-day return policy, and many products include manufacturer warranties.
What happens if my order arrives damaged or incorrect?
What happens if my order arrives damaged or incorrect?
Please contact us straight away with details (and photos if possible). We’ll sort it quickly - whether that’s a replacement, refund, or other solution.
Category
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes - we run occasional promos and specials. The best way to stay updated is by subscribing to our newsletter.
Do you provide technical support or advice?
Do you provide technical support or advice?
Absolutely. Our blog is full of helpful guides and reviews, and our team is always available if you need product advice.
Can you price match another retailer?
Can you price match another retailer?
Yes - we have a Price Match Guarantee. If you find the same product at a lower price from an authorised NZ retailer, we’ll match it (conditions apply).
How do I contact Tyre Supplies?
How do I contact Tyre Supplies?
Email us at admin@tyresupplies.co.nz or use our Contact Page